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  • Hi, can I come in for a meeting. I have a problem with my hoover. Yours sincerely, Erica
  • What seems to be the problem Mrs Smith?
  • I have used my brand new £350 hoover once and it has already broken!
  • That should be fine
  • Ok madam, that is fine. you will have to bring it in for us to assess, is that ok?
  • One Week Later
  • We have looked over your hoover and figured out that it is the businesses fault for the malfunction.
  • I thought that as we had only used it once.
  • As a final decision, we can either offer you a new hoover or you can have your money back plus 10% compensation
  • That's great! We'll take the money. Thank You
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