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Hi, can I come in for a meeting. I have a problem with my hoover. Yours sincerely, Erica
What seems to be the problem Mrs Smith?
I have used my brand new £350 hoover once and it has already broken!
That should be fine
Ok madam, that is fine. you will have to bring it in for us to assess, is that ok?
One Week Later
We have looked over your hoover and figured out that it is the businesses fault for the malfunction.
I thought that as we had only used it once.
As a final decision, we can either offer you a new hoover or you can have your money back plus 10% compensation
That's great! We'll take the money. Thank You
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