Community Manager - Drive culture transformation

Community Manager - Drive culture transformation
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  • Let's define the values and principles that we have in common and would like to reinforce!
  • How to make my community progress towards its common goals?
  • ATTENTION
  • . . . OK, let me send some details and training material for reference, so that everyone  is aware of the shared expectations
  • I need to inform all community members about our shared development goals
  • 1 month later...
  • Let's check  how they are exchanging feedback and improving on this topic
  • Time to see if people are having constructive discussions and actions towards our  growth objective
  • Franck the community manager defines growth axis for his community
  • Hmmm... disappointing... we may need to reward early practicioners to show the example
  • Top 3 feedback givers earn $100 credit on etraining.com
  • He broadcasts details of the growth axis along with some training material
  • Looks much better now, the majority is active! Let's continue monitoring to make sure that the growth dynamic is sustained...
  • Franck analyses activity reports on feedback exchanged and improvement steps taken
  • Great.  Still might be useful to arrange an on-site training for the laggards...
  • Time to think about new growth objectives now...
  • Franck organizes a challenge to activate the community and help adoption of the best practices
  • He analyses the new activity reports to define next steps for the community
  • Frank continues to take action to complete the objective, so he and his community can focus on the next growth axis
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