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Employee obviously mad (people coming in nonstop and he has not been able to have a break. His arms are crossed and yells at customer when asked a common question. Customer leaves after employee yells at him. Employee has bad attitude, bad body languae, bad verbal skilss. Background: Outside of office building as employee is getting ready to take his break. Scene 1
Employee talks to customer. gets a phone call. Rude to customer on phone and in front Ignoring customer and avoiding eye contact Background: Reception area Scene 2
Narrate: two different computers each with an email being written to a customer. describe which side is bad and why Background: Office cubicle Scene 3
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