Work Order Efficiency


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Storyboard Description

There is currently a breakdown in the work order process. This is causing a larger number of work order error and efficiency issues.

Storyboard Text

  • I wanted to talk you about your work order quality. Your error rate has increased 20% this last month.
  • Context
  • Has something changed that might be contributing to this?
  • The new process with MIT is cumbersome. They can't seem to keep up with their end of the work.
  • Response
  • That could very well be the situation.
  • Since the process is new, maybe MIT is not sure what is needed to keep the workflow efficient.
  • Dig Deeper
  • Deeper Reflection
  • I could get together with that department to see what we could do streamline the process for them.
  • Reflection Applied
  • Sounds great. I think we are doubling up on many of the steps.
  • Is there something I can help with to make the work order process easier for you.
  • Show Positive Change
  • We were able to combine numerous steps with MIT to make the process easier
  • I see that work order quality and efficiency has increase over 10%
  • One Month Later
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