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  • Oh no, looks like there's something wrong with the printer. Let me see if I can get some help on that!
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  • Alice: Hi Tom: Hi Alice. How are you today? Alice: I'm good. Thank you. How are you? Tom: I'm good as always, thank you for asking! How can I help you today?
  • www.my.salesforce.com.hp/chat
  • Welcome back, Alice!
  • Attach
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  • Alice: My printer is not printing in black and white. Tom: Sure. I can help you with that. Would you be able to tell me the model of the printer? Alice: I'm not too sure about that. Where can I check that? Tom: Why don't you attach a photo of the printer here?
  • www.my.salesforce.com.hp/chat
  • Attach
  • 
  • You: My printer is not printing in black and white. Tom: Sure. I can help you with that. Would you be able to tell me the model of the printer? You: I'm not too sure about that. Where can I check that?
  • This should work!
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  • 
  • Select attachment
  • www.my.salesforce.com.hp/chat
  • Printer.png
  • Upload
  • Attach
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  • Tom: Thank you! What's your contact email? Alice: alice.thompson@xxxxxx.com Tom: Got it, and the best callback number? Alice: xxx-xxx-xxxx Tom: Awesome! I have created a case for you. Please note your case number: 1000263
  • www.my.salesforce.com.hp/chat
  • Attach
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