karen

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  • Okay here you go.
  • Okay so I have input all your details into the computer onto a system called WORLDTRACER. Now that it is up and onto world tracer your bag will be matched with any found bags that have been put onto this system.
  • Okay, it all sounds very complicated.
  • What will then happen if its found is that a 'Rushbag' this way it will be sent straight to your home airport the fastest way possible so its like your bag becomes a priority bag.
  • Okay, how do i know when its been found?
  • What we will do when it is fund is contact you to let you know that its been found and that its on its way to you but the good thing about world tracer is that you get your own log in so you can see the status of your bag at anytime.
  • oooo that sounds very helpful.
  • what I can do is I can give you a voucher to spend at the airport shop over there to get any essentials before you leave but be sure to keep the receipts. if your bag becomes indefinitely lost then we will let you know and you can submit a form for a claim.
  • Thanks.
  • I am just double checking all the information i have put into the system is correct. 
  • Thank you, you have been very helpful.
  • Miss Stewart i assure you i will do everything i can to find your bag but in the meantime if you don't have anything else i will let you pop over to the shop.
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