Selling project

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  • I'm looking to buy the TARDIS Mini Fridge.
  • Approaching the Customer
  • Hello
  • Hi, this is Rose, how may I help you?
  • Determining the Needs
  • I'm not quite sure.
  • Which version do you want, Regular or Deluxe?
  • Presenting the Product
  • I'm still not sure which to buy.
  • These are the two versions available for purchase. The one on the right is the deluxe version and costs $129.99, and the one on the right is the regular version and costs the same $129.99.
  • I would like the deluxe version, but when will I recieve it?
  • Overcoming Objections
  • No problem. Now are you looking to buy the regular mini fridge, or the deluxe fridge with a warming setting?
  • That's not quick enough. I will have watched 2 Docter Who episodes by then, and the season is almost over.
  • It should be there in 2 weeks due to the recent weather.
  • But the fridge will be there in time for the season finale, so it should even out.
  • That's fine. But if the mini fridge isn't licensed I won't buy it.
  • Yes, I believe I am ready to buy.
  • Overcoming Objections Continued, Closing the Sale, and Suggestion Selling
  • If you would like to complete your Doctor Who parafanalia I would suggest the Doctor Who Sonic Screwdriver for you.
  • So sir, are you ready to buy?
  • Not to worry sir, this mini fridge has been officially licensed.
  • Definitely Matt Smith. Fish fingers and custard for the win!
  • Relationship Building
  • Mine too. Thank you for your purchases. Call again!
  • By the way... which is your favorite Doctor?
  • Yeah, that sounds great. It would be perfect for the Whovian Convention next month. Thanks!
  • Thank you for your help. Good-bye.
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