hospitality and tourism

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  • Hi i will be your server today what can I get for you guys
  • okay I will have that right out for you
  • I want the same thing
  • I would like a burger, with fries, and a soda.
  • I am so sorry about that I will take it back and you will not be charged
  • We did not order 3 orders of fries, I would like to send the extra order back
  • 15 minutes later...
  • On our bill we are still being charged for an extra order of fries.
  • I will take care of that for you.
  • I have taken the order of fries off of your bill and I have given you a 15% off discount for the inconvenience
  • Thank you very much we will be back soon!
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