Consumer Rights Project

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  • Hello ma'am. How may I help you today?
  • I bought this television a week ago and it is not working properly. I would like to return it.
  • Of course, ma'am. Do you have your receipt or proof of purchase?
  • Yes, all the paperwork is right here. It says in the warranty that I should be able to return this television for a full refund.
  • Um, I don't see that in the warranty. It says here that you are only allowed credit towards a new television of the same brand.
  • I don't want store credit or a new television. I want my money back.
  • I'm sorry, but I cannot do that..
  • This is ridiculous! I need to speak with the store manager.
  • I am the store manager...
  • So what am I supposed to do with this broken television now?
  • I would suggest writing a letter to the manufacturer. Maybe you will have better luck with them.
  • Alright. Thank you for your help.
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