Communication Comic (Talking to a mad Customer)
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LifeProof phone cases, Brooke speaking, what is your issue with your current phone case?
Your phone cases are made of cheap material and your advertising is wrong! (angry tone)
May I ask what happened to your phone case?
Since you claim your phone cases are waterproof, then why did water leak into my phone case and cause my phone to break? (sarcasm tone)
Yes, our phone cases are indeed waterproof, although we did have a defect in our most recent cases causing them to not work properly. When did you buy your most recent LifeProof?
I bought this case a week ago, but I want a full refund and for you to pay for my new phone!
According to my data, our defect cases were on the shelves starting two weeks ago so we will be able to give you a full refund on your LifeProof case.
Okay and what about my new phone?!
Unfortunately we can not purchase a new phone for you, but we have already informed the major phone distributors about our issue and given them compensation to help our customers buy a new phone.
How do I receive my compensation if Verizon is where I bought my phone? (rubbing her forehead in confusion)
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