Communication Comic (Talking to a mad Customer)

Communication Comic (Talking to a mad Customer)

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Storyboard Text

  • LifeProof phone cases, Brooke speaking, what is your issue with your current phone case?
  • Your phone cases are made of cheap material and your advertising is wrong! (angry tone)
  • May I ask what happened to your phone case?
  • Since you claim your phone cases are waterproof, then why did water leak into my phone case and cause my phone to break? (sarcasm tone)
  • Yes, our phone cases are indeed waterproof, although we did have a defect in our most recent cases causing them to not work properly. When did you buy your most recent LifeProof?
  • I bought this case a week ago, but I want a full refund and for you to pay for my new phone!
  • According to my data, our defect cases were on the shelves starting two weeks ago so we will be able to give you a full refund on your LifeProof case.
  • Okay and what about my new phone?!
  • Unfortunately we can not purchase a new phone for you, but we have already informed the major phone distributors about our issue and given them compensation to help our customers buy a new phone.
  • How do I receive my compensation if Verizon is where I bought my phone? (rubbing her forehead in confusion)
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