Best practice scenario

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Storyboard Description

Customer is unhappy with business cards

Storyboard Text

  • Thank you for calling Vistaprint. My name is camilla. How may I help
  • My name is John. I ordered cards from you and they are all wrong. The telphone # is wrong and there is a white border on the card which should not be there.
  • I am reviewing your card and i see that you uploaded your complete design to the business card. The # was incorrect on your upload. Also your image was not at full bleed and that is why there is a white border.
  • I apologize for the inconvenience john. Let me see how best i can assist
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