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Charming Cha Cha & Superhero Steve set out to optimise the Contact Centre
Cha cha & Steve had many great ideas but goal focussed Gavin came along and burst their moneybags. How would they deliver a better service without spending more money?
Let's improve our customer experience!
Let's improve efficiency to meet customer demand!
Guys, you just need to do more without spending more of my money!
Let's issue all permits from the THSD!
They held workshops with their teams to hear from the Customer Service warriors
Let's just ban the snap, send, solve app!
Can we change our opening hours?
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