CC Optimisation


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Storyboard Text

  • Charming Cha Cha & Superhero Steve set out to optimise the Contact Centre
  • Optimisation ....
  • Cha cha & Steve had many great ideas but goal focussed Gavin came along and burst their moneybags. How would they deliver a better service without spending more money?
  • Let's improve our customer experience!
  • Let's improve efficiency to meet customer demand!
  • Guys, you just need to do more without spending more of my money!
  • Let's issue all permits from the THSD!
  • They held workshops with their teams to hear from the Customer Service warriors
  • Let's just ban the snap, send, solve app!
  • Can we change our opening hours?
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