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Vitality: You were treated by a Nuffield physio and it is their responsibility to provide an update.
Chris spoke to both Nuffield and Vitality but neither party could tell him what the issue with his referral was.
Nuffield: We don't know what the problem is...
After complaining, Chris discovered that the Nuffield physio never requested a referral from his NHS GP.
I think I'm going to have to complain to get this resolved...
Chris had a successful operation on his knee and was happy with the care provided.
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