Support Before (BC)

Support Before (BC)

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Storyboard Description

Before version

Storyboard Text

  • At the Support Desk
  • Thanks!
  • Here's your thingie!
  • At the Support Desk
  • I have a problem with my thingie!
  • Support seeks help
  • SME
  • Testing
  • Narrator: God hands over the thingie to Support [Odd-shaped boxes, crumpled papers, big fat book of help etc]
  • To the Thingie Team
  • Oh my God!
  • Narrator: A customer calls the helpdesk [Support is still unwrapping and juggling the product parcels and looking for the manual]
  • Customer complains to management
  • I STILL have a problem with my thingie!
  • Narrator: support asks the SME and Testing teams if they know
  • Unhappy customer
  • I need a new thingie...
  • Narrator: Support goes to the Thingie Team for help
  • I can't find the answer!
  • You called?
  • Narrator: Customer escalates problem to management (2 wise men)
  • Narrator: Unhappy customer spreads the word
  • Well, my thingie is useless!
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