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In certain business environment you will have to answer the phone and to be good you have to be profesional
I only been here not so long but, I been getting help from the other people they have told me some important things like how to always answer a call and not let it ring multiple times to keep the costumer cool
This is where we work where we sell products and do services when we answer the phone we have to be as professional as possible to get our stuff sold
References: http://smallbusiness.chron.com/professional-ways-answer-business-phone-12362.html Environment | Define Environment at Dictionary.com https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=environment
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