Self Service Incident set 1

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  • My bloomin PC has broken again! I know to save time I will use the new self service options to report it.
  • now let me login
  • Hmm i want to report a fault <click>
  • Report a fault
  • Live Chat
  • Contact us
  • News ticker: No Major Incidents today
  • Raise a request
  • Submit feedback
  • Please describe in full the fault you wish to report
  • Please confirm we have the correct contact details for you, if not supply alternative details.
  • Name: Becky Grimace Tel: 0161 254 0987 Location:Willow House
  • Report a fault - please provide the following
  • Straight forward enough can it be that simple? I wonder what happens next?
  • Name: Becky Grimace Tel: 0161 254 0987 Location:Willow House
  • I was trying to send an email and when I click send I get an error - Send failed! Hmmff helpfull eh!
  • Attach Screenshots
  • SUBMIT
  • customer receives a reference number in self service and in Email.
  • Help the Helpdesk runs automatically and embeds details in SN.
  • SN raises an INC number into the IT Service Centre
  • Hey look i can, monitor, update, and close my fault all from within self service, great!
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