How to answer a phone in a business setting
1st : Keep a pencil and notepad near the phone to jot down information that the caller may share, in case you need to transfer the call
2nd :Project a tone that is cheerful, confident, enthusiastic, and helpful. The caller cannot see you, so make sure your voice is inviting and calm.
3rd :Keep a pencil and notepad near the phone to jot down information that the caller may share.in case you need to transfer the call or do some research in order to answer the caller's question.
4th: Remember the caller's name and address him or her professionally. Unless it is someone you know, use the last name such as Mr. Smith, Ms. Clark. Write the name down as soon as they provide it so you do not forget it during the course of your call.
5th: If you need to transfer the call to someone else, or put the caller on hold to get some information or do quick research to answer a question. And thats how you talk on the phone in a business setting
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