Cool Down Cindy

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Storyboard Description

De-escalation Techniques

Storyboard Text

  • Seemingly out of nowhere, Cindy starts screaming at Billy.
  • "Billy is so stupid! He's the worst!" "Cindy, I think you need a cool down moment. Please go to the cool down chair. "
  • "Ah, I see Cindy. I totally understand, but do you think there was a better way to handle this situation?"
  • "Cindy, take a moment and relax. Let's talk about this in a few." "Hmph!"
  • Few minutes later.
  • "Cindy, what happened here? What's going on?" "Sorry Mr. S. Billy always kicks the back of my chair and I can't concentrate."
  • "Sorry, Billy, that I called you stupid, but it really bothers me that you kick my chair" "Oh sorry, Cindy, I didn't realize I was doing that."
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