The Selling Process By:Eider Cruz


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  • Approach the costumer, Greet costumer face to face
  • Hey, how are you today
  • Determine needs, learn what the costumer is looking for in order to decide what product to show him
  • What product are you interested in?
  • Im looking for a new phone, do you happen to be selling any?
  • Present the product, tell the costumer all about the product and its features
  • Here is our latest model, it has a lot of new and improved features
  • Overcome objections, see why the costumer doenst like about he product and provide information to remove that concern
  • That is completely fine, we can change these features to make them just right for you
  • I don't really like some of these features on the phone
  • Selling the product, Suggest additional merchandise or services that will save the costumer money
  • Would you like to add our service plan, that will save you 100$ on your phone?
  • Sign me up
  • Relationship building, create means of maintaining contact with the costumer after sale is complete
  • Here is my business card, so we can keep in touch. Call me if you have any questions
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