D2D handset

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  • D2D Handset Upgrade
  • Engineers DHL
  • September 17
  • The handset cradles are stuck at customs..we are going to have to reschedule!
  • 
  • OH NO not another reschedule!
  • Project meeting to discuss D2D handset upgrade.
  • They have sent us the wrong cradles 
  • Andy B: Dont worry! We can source you the cradles!
  • Engineer Requests, Picking and Shipping requests are sent. Ops planning are informed and store diaries are clashed ready for 'Go live'.
  • Oh no these handsets do not have the correct build!
  • 
  • 
  • 1st issue occurs where the handset cradles are held up at customs...with only 3 days to go live. Engineer shifts for phase one of the roll out are pushed back by 2 weeks.
  • Once the stock had finally arrived at Cicerly...the box was opened....inside they were the wrong cradles! Luckly Andy Barnes from Cicerly was able to save the day and source them elsewhere!
  • Handsets are finally sent to store to be installed. However....the wrong build has been downloaded onto the handsets. After the correct build is remotely downloaded onto the handset the rest of the deployment went well!
  • The D2D Project has now successfully been deployed to all 20 stores! Party Time!
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