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  • PACKLEADER COMPLIANCE ACL - PowerPoint Module 1
  • PACKLEADER COMPLIANCE ACL - PowerPoint Module 1
  • Mutliple Choice Test Based on Module Learnings
  • Soundbite - Training Call Recording Based on each ACL module breache
  • Powerpoint Video with Narration embedded into Wordpress
  • ACL Scorecard based on each Module
  • ACL Scorecard based on each Module
  • Agent to complete Mutiple choice test wtih 90% pass delivered through Wordpress
  • PACKLEADER COMPLIANCE ACL - PowerPoint Module 2
  • PACKLEADER COMPLIANCE ACL - PowerPoint Module 3
  • Agent to listen to clear Voice Recording in mock call scenario
  • Agent to grade call recording with ACL Module based scoring system to confirm understanding of each sub catagory learnings
  • Once agent passes Module 1, agent will complete each module based on ACL Law
  • Upon Completion agent will score a call using Packleader QA scorecard to show transposable understanding of ACL within internal QA framework
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