Selling

Selling
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  • Step 1 & 2: Approach/Determine Needs
  • Welcome to Henri Bendel! We have a sale today- 50$ off $250. Are you looking for something special?
  • Henri Bendel New York
  • Yes. I'm looking for a backpack for school
  • Step 3: Demonstrate
  • Henri Bendel
  • I'm looking for a spacious, pink backpack.
  • We have a large selection of backpacks. What color and size are you looking for?
  • This is our West 57th backpack. It's perfect for school and it comes in pink!
  • Step 4: Answer Questions
  • Henri Bendel
  • Oh I love it! What material is this? And what is the price?
  • It's Saffiano leather and it features pockets. With our discount it's $200
  • Step 5: Close
  • Henri Bendel
  • Credit!
  • Your total is $200. Is that cash or credit? I'll wrap it up for you!
  • I'll take it!
  • Step 6: Suggestion Selling
  • Henri Bendel
  • We also have agendas and key chains if you're school shopping
  • Step 7: Follow Up
  • How satisfied were you with your purchase
  • I'm all set. I might come back with my mom though. Thank you!
  • HB
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