Big Company replacement order
By examples, Updated
In this story the agent responds to a broken order by offering and shipping out a free re-order with 3 day shipping. Implied in the story is all the backend technology to support this, but it isn’t important for the story.
What is wrong with your order?
It arrived in a broken box and was completely destroyed.
I apologize. I have ordered a free replacement that will arrive in 3 days.
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