Big Company replacement order


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Storyboard Description

In this story the agent responds to a broken order by offering and shipping out a free re-order with 3 day shipping. Implied in the story is all the backend technology to support this, but it isn’t important for the story.

Storyboard Text

  • Order: 85E-J3D2-6K3
  • What is wrong with your order?
  • It arrived in a broken box and was completely destroyed.
  • Free Reorder
  • I apologize. I have ordered a free replacement that will arrive in 3 days.
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