Warning: Do not record copyrighted materials (background music, movie or tv clips, etc.)
Describe your users in as much detail as possible to make sure you will accurately capture their needs.
Define Your Users
Be as specific as you can to describe a prototypical example user.
Angie the Agent
Angie has a college degree and 2 years of work experience in customer support. She is good with basic computer applications like Office and surfs the web a lot in her free time.
Harry the Home Owner
Harry has a college degree and has been working for 5 years. He just bought his first home and is worried about the time and money for home maintenance. In general he is a nice guy, but his patience is short right now.