Users for Big Company Home Improvement Store

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Storyboard Description

Describe your users in as much detail as possible to make sure you will accurately capture their needs.

Storyboard Text

  • Define Your Users
  • Be as specific as you can to describe a prototypical example user.
  • Angie the Agent
  • Angie has a college degree and 2 years of work experience in customer support. She is good with basic computer applications like Office and surfs the web a lot in her free time.
  • Harry the Home Owner
  • Harry has a college degree and has been working for 5 years. He just bought his first home and is worried about the time and money for home maintenance. In general he is a nice guy, but his patience is short right now.
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