Describe your users in as much detail as possible to make sure you will accurately capture their needs.
Define Your Users
Be as specific as you can to describe a prototypical example user.
Angie the Agent
Angie has a college degree and 2 years of work experience in customer support. She is good with basic computer applications like Office and surfs the web a lot in her free time.
Harry the Home Owner
Harry has a college degree and has been working for 5 years. He just bought his first home and is worried about the time and money for home maintenance. In general he is a nice guy, but his patience is short right now.