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Victoria, a student at the George Washington University, browses for hats to bring on Spring Break.
She orders four hats using priority shipping.
She tracks the process of her packages via the shipping carrier's website.
Though the shipping carrier's website indicates that Victoria's package has been delivered, she must wait for it to be processed by campus mail and package services.
After a few additional days, Victoria receives a notification from GW Package Services that her package is ready for pick-up.
Victoria visits package services during their limited hours, but is disheartened by the extremely long line.
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