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  • Case 1 List 1 ....... Ed 2.........Adam 3.........Jane 4.........William 5.........James 6.........Margaret 7.........Bruce 8.........Lee
  • Technicians can Sign up for Case 1 from mobile devices or PC. Charly currently is at the top of the Case 1 list of his own workgroup.
  • Supervisors can assign Case 1 to technicians with the skills they need using a mobile device or PC
  • Salesforce Assign Case 1
  • Once the supervisor approves the Case 1, the technician will get a notification with the assignment.
  • Case 1 List 1 ....... Adam 2.........Jane 3.........William 4.........James 5.........Margaret 6.........Bruce 7.........Lee 8........Ed
  • Once the supervisor makes the assignments to Case 1, the technicians with the necessary skills are rotated. Ed wen to the bottom of the list.
  • Case 5 allows to easily and quickly sing up and make assignments. It provides transparency to all technicians.  Any action in the system can be audited since every record update is stored in a history.
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