airport ground opps assesment

airport ground opps assesment
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  • Excuse me, i have been waiting for my bag for 30 minutes now and it has not turned up
  • i am very sorry about that mam, i will do my best to find out where it has gone, is it just one bag?
  • yes its just one bag.
  • okay, this is a property irregularity report. I will just need a few details to help us locate your bag. so its 30 minutes that you`ve been waiting for it?
  • yes around 30 minutes 
  • okay, do you remember where you last seen your bag?
  • yes i do, i last seen it at check in.
  • okay, do you have the bag tag number for it?
  • yes i do, its FA667931
  • okay, could you please describe the case for me? 
  • yes, it is a purple fabric with pink stripes and has 4 silver wheels.
  • okay thank you, may i have your name and contact details please?
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