Big O User Journey

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Storyboard Text

  • Imported goods shipped to Alice Springs
  • Today's Deal
  • Offer is posted online - Catch of the Day style
  • Only 5 in stock!
  • BUY NOW!
  • I love that couch!
  • User in central Aust recieves offer and wants to buy
  • User submits order online - no money exchanged
  • Phone
  • Pickup date
  • Colour
  • Email
  • Name
  • We will call you within X to arrange payment
  • Qty
  • Need freight?
  • info about freight costs
  • Submit Order
  • Big O contacts customer to take payment and process purchase on instore POS system
  • Big O . POS System
  • Visa or Mastercard?
  • Might as well grab X,Y & Z while I'm here. Oooh look at that! I want it!
  • Big O Pickups Here!
  • User comes into store to pick up purchase, and stays to do other shopping or finds other offers
  • Big O contacts customer by phone to take payment and processes purchase in POS systenm
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