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Tracy is a 43 year old woman who is a manager of a social media marketing company.
She is married and has two children. She has a very busy and happy life. She likes being efficient, clean and simple.
She normally uses desktop and she is always on social media websites to see the trend and study what kind of marketing strategies are used.
Whenever she checks on Reddit website, she thinks it has a very unappealing interface compared to the other social media websites, so she contacts Reddit and let them know.
Because Tracy and many other users made an enquiry about the improvement of the interface, Reddit realises that it is a serious issue and improves their interface on both Desktop and app as the design of the desktop and phone app is totally different.
Tracy is satisfied with the new design and thinks that it will be more popular.
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