Claire Rivas- Help Desk Storyboard Introduction

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  • Welcome to IT Support Solutions Operational Plan 2017-2018
  • Hello! My name is Claire Rivas and I'm your IT Support Solutions Manager
  • To begin with, in the year 2017 we would like to further optimize our Help Desk service by modifying the processes to improve also give the best user and employee experience.
  • Our operational plan standard is based on industry standards from the Help Desk Institute (HDI) and the Information Technology Infrastructure Library (ITIL).
  • 3 Factors for Customer Satisfaction: • Set clear and concise expectation. • We deliver our services at consistent rate. • Provide our services at reasonable cost.
  • Mission: We deliver effective technical support solutions to increase the efficiency of our customers. Vision: Increase both the efficiency of our services and customer satisfaction to the highest capability in 2017-2018
  • There will be six S.M.A.R.T Goals in IT Support Solution Operational Plan, we will look into how to improve the quality of our service provided to improve customer experience.
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