Do's & Donts


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  • Do's
  • DO include a heading in the subject line. With the number of emails and viruses that populate inboxes, realize the significance of the subject line. A subject header is essential if you want someone to read your messag
  • Donts
  • DON’T forward email without permission. Why take responsibility for passing along something that was addressed only to you? Often, confidential information becomes global because of someone’s lack of judgment. Unless you were asked to forward something, don’t do so without permission!
  • Do's
  • DO include your name or a signature with additional details and contact information. The recipient may want to communicate by means other than email.
  • Donts
  • DON’T “reply to all” unless you are sending a response appropriate for group viewing.
  • Do's
  • DO personalize your message to the recipient. Although email is informal, it still requires a personal greeting, such as, “Dear Ms. Jones,” or “Hi, Jack.” Failure to include a greeting can make your message seem cold.
  • Don't forget your signature. Don't use humor. Don't assume the recipient knows what you are talking about.
  • Donts
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