Staff Conference - G2G Animation
By jacquieh, Updated
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This is a story about the start of East Thames's LEAN journey and the progress so far, around the organisation's systems and processes, that will help take us from Good to Great. Like many housing organisations, in the course of its businesses, East Thames interacts with people and property - our customers, our homes, our staff and our partners.
To do our work, we need systems and processes that support what we do; but not all of them do that. Many of our ways of doing things are over-complicated and cumbersome, and involve a lot of waste and duplication! That's why we have this dedicated work stream, and have looked at an approach that has helped others transform the way they do things, as well as eliminate waste.
However, our processes have become
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