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The Self- Pay Collections employees on the phone
Hello this is Jan from Clark County Hospital. Do you have a few moments to talk with me today?...I see you owe $200 on accounts. Would you like to pay that today?
I'm not sure what we are doing wrong. I'm calling from the printed list you gave me and asking for payment
We're having low patient payments. Why do you think that is?
Accretive has rolled out their best practices and techniques...
It's going great! It's so much easier to have the dialer running our calling lists and I am finding it easier to ask for payments in full and resolve our patients' balances!
How are the new dialer and payment negotiation techniques going? Our self-pay collections are the highest they've ever been. And your average payment amount is increasing.
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