Strategy: non-verbal de-escalation
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The day of the big test, and, uncharacteristically, Paulina is not ready.
The time limit is 45 minutes, and Paulina doesn't even know where to begin.
When the time's up and Paulina has to stop, she gets very upset. Her teacher, Mr. Ross, uses non-verbal techniques to show he is not against her.
-hands low and open -weight on back foot -body angled slightly away
He asks Paulina to talk about the situation out in the hall, so as not to distract other students.
They agree that Paulina will get the chance to take another, more challenging test on another day.
By staying calm and helping Paulina to calm down as well, Mr. Ross got Paulina refocused on learning.
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