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Lewis uses the Motability app to book a ride in 3 days time. He uses the journey planning feature to plan his onward journey and determine how long the trip might take. His preferences and profile are securely stored by MO and translated into specific service requirements
Lewis is able to track the status of his booking on the app, and receives a notification when Ben, one of his preferred drivers arrives
They don't talk much and Ben has turned off the music as he knows Lewis prefers a quiet environment in the back
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