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You know, this last call was difficult. My customer was in such a rush. No matter what I said or did, he seemed to be distracted.
It's important for us to understand what our customers are going through during their busy season, Priti. These folks are so busy that they often don't even have time to go to the grocery store!
I recommend reading EY's Busy Season Survival Guide. This helped me understand how crazy their lives get. Why don't you take a look and we can discuss your thoughts on how it impacts people at EY?
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