N482 Week 8

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  • Small Moments
  • The organization that I work for adopted a new initiative in 2016, called "Small Moments". This initiative aims for a friendlier culture in the hospital, by taking time for "small moments".
  • Tenet #1
  • We understand that each and every one of us is part of the patient experience, regardless of whether we have direct patient contact or where in the system we work.
  • Tenet #2
  • Hi!
  • We acknowledge people in our space by smiling, and if appropriate, saying hello.
  • Tenet #3
  • We take time to observe our surroundings and look for opportunities to connect with others.
  • Tenet #4
  • We don't point, we walk our guests to where they want to go whenever possible.
  • Tenet #5
  • We always look people in the eye and introduce ourselves by name.
  • /
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