HRM233 2

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Storyboard Description

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Storyboard Text

  • Hello sir, I am calling from (company) with regards to the event on (date). May I confirm the details (...)
  • Hello (client’s name), I regret to inform you that your request regarding (...)
  • Good afternoon (name), I am calling from (company) regarding the catering order on (date). I would like to remind that our customer has (dietary restrictions) and requested to replace (dish) on the menu. (...)
  • ??!!?!?!? (gets angry/upset, trainee must react immediately. no prior warning or guidance provided)
  • Hello (name), the venue would be ready for use on (date), but unfortunately we are unable to prepare it by (time). We request for your understanding in the matter (...)
  • Hello sir, we have taken note of the dietary restrictions as per your request, but unfortunately we are unable to provide any discounts (...)
  • The way you responded to the client during the simulation could have been done better. All of you need to take note that when talking to customers, (...) Now, give it another try!
  • Hello (client name), unfortunately we are unable to accede to your request. we have tried our best to accomodate (...)
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