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SCENE 11: MANAGER LISTENING TO COMPLAINTS
SCENE 11: MANAGER SAYING SORRY
IM SORRY ON BEHALF OF MY STAFF TO KEEP U WAITING
SCENE 11: MANAGER OFFERS COMPLIMENTS
Due to the inconvenience, coffee is free of charge for you today sir ! You are also entitled to a 15% off on your next visit to our restaurant.
scene 12: customer accepts compliments
yeah sure! Thanks
scene 13: after food is served, waiter follows up and ask customer if he needs anything else. customer is satisfied.
Can i get you anything else sir?
scene 14: waiter collects empty plate and passes the bill to the customer.
Here is your bill sir. I'll place it on the table.
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