Airport Ground Operations Lost Baggage

Airport Ground Operations Lost Baggage
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  • It is not a good morning actually, your company has lost my luggage!
  • Good morning, how can I help you?
  • I am so sorry to hear that. I deeply apologise on behalf of my company. 
  • Thanks but I still do not have my luggage! What are you going to do, I need to have it. 
  • I am going to help you find your luggage. I just need some information from you so we can start looking for it right away.
  • Okay. So what do you need from me then?
  • Alright. My name is Marie Evans and this card has my address and contact number.
  • I first need your name, address and a contact number.
  • It is a form that will help us find your luggage sooner. You just need to put in your name, permanent address, temporary address which is where you will be staying, your next flights and their details. You also need to state what your suitcase looks like and your luggage tag number.
  • Thank you. Now what I need you to do next is fill our a Property Irregularity Report. 
  • What is that?
  • That would make things a bit easier for me thanks.
  • It seems like a lot but I'll try my best to fill it out. 
  • I can easily help you with it if you are struggling with any section of it. 
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