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The development in the early 1920's of human realtions
Professor Elton Mayo began his experiment to prove the importance of people for productivity.
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the behaviour of people in groups, in particular workplace groups and other related concepts in fields such as industrial and organizational psychology.
The need for reciprocal communication, in which communication is two way, from worker to chief executive, as well as vice versa.
Companies need their employees to be able to successfully communicate and convey information, By acquiring these skills, the employees, and the customer can maintain more compatible relationships.
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