RealTech slides 1-6

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Storyboard Description

HelpDesk Storyboard for CS Final Project

Storyboard Text

  • Hi, you've reached the RealTech Helpdesk, this is **** speaking. How can I help you?
  • Step 1: Sit up and Smile Step 2: Opening the relationship
  • I've got a problem with my PC.
  • I hear that you are having a problem with your PC and I can definitely understand your frustration.
  • Steps 3 and 4: Listening for and acknowledging emotion
  • I'm glad you do. This has been so inconvenient and frustrating.
  • I'm sorry this is happening to you and I will do what I can to help solve this. Can I ask you a few questions regarding your issue to help resolve it?
  • Steps 5 and 6: Apologizing and then gathering information
  • Sure, as long as this doesn't take too long and it fixes my problem.
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