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  • ERROR! FORM NOT PROCESSED!
  • ERROR! FORM NOT PROCESSED!
  • Intake
  • Metrics
  • VOC "Form not Processed" - Desiree
  • In Progress
  • HUDDLE BOARD
  • Pilot/ Monitor
  • Announcements
  • Complete
  • Trends
  • Priority Matrix
  • Dee: I'm so sorry Mr. O'Grady If you would not mind sending that form into me again I will make sure it gets processed. I truly apologize for the inconvenience.
  • Intake Intake
  • Metrics Metrics
  • VOC "Form not received" - Desiree VOC "Form not received" - Desiree
  • In Progress In Progress
  • HUDDLE BOARD HUDDLE BOARD
  • Pilot/ Monitor Pilot/ Monitor
  • Announcements Announcements
  • Complete Complete
  • Trends Trends
  • Priority Matrix Priority Matrix
  • This happens all the time! A customer has sent in the FA22 form, we received it, and for some reason our back office did not process it! I wonder if anyone else has seen this problem?
  • I've seen that!
  • At least 5 times a month!
  • I'm going to put it on the huddle board to discuss at our next team huddle.
  • Intake
  • Metrics
  • VOC "Form not received" - Desiree
  • In Progress
  • HUDDLE BOARD
  • Pilot/ Monitor
  • Announcements
  • Complete
  • Trends
  • Priority Matrix
  • Dee: "I was on the phone with a customer yesterday who sent in their FA22 form, but for some reason it was never processed. I know that I followed our procedure when I asked him to send it. Has anyone else run into this?
  • Dee: "I'm glad to hear it's not just me! Do you think this is a problem we should look into? I feel like I know what the problem is. The form is not being processed the 1st time we receive it. I have a good idea of when & where it is happening....
  • I thought it was just me!
  • Dee: "but it sounds like we may need to investigate how often this is happening and what the impact is. Then we can determine whether we want to tackle this problem.
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