CI/RCPS2

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  • CONTINUOUS IMPROVEMENT TRACKER SEARCH NO DULICATES FOUND
  • •WHAT: FA22 form not processed upon receipt •WHEN: After the customer sends it in •WHERE: In our processing office •FREQUENCY: 2X per week per team member •IMPACT: Average delay of 6 business days to process
  • INTAKE
  • Dee's Sticky
  • Intake
  • Metrics
  • VOC
  • In Progress
  • HUDDLE BOARD
  • Pilot/ Monitor
  • Announcements
  • Complete
  • Trends
  • Priority Matrix
  • I have collected data on this problem and think this should be a problem our team tackles based on the severity & impact. First, I am going to check our Continuous Improvement Tracker and make sure no one else is working on this yet!
  • Intake Intake
  • Metrics Metrics
  • VOC "Form not received" - Desiree
  • In Progress In Progress
  • VOC
  • HUDDLE BOARD HUDDLE BOARD
  • Pilot/ Monitor Pilot/ Monitor
  • Announcements Announcements
  • Complete Complete
  • Trends Trends
  • Priority Matrix Priority Matrix
  • Next, I will fill out a "sticky" with what I know about the problem and place it on the Intake portion of our huddle board.
  • I've seen that!
  • At least 5 times a month!
  • I'm going to put it on the huddle board to discuss at our next team huddle.
  • Intake
  • Metrics
  • VOC "Form not received" - Desiree
  • In Progress
  • HUDDLE BOARD
  • Pilot/ Monitor
  • Announcements
  • Complete
  • Trends
  • Priority Matrix
  • Dee: "Hey everyone! I have tracked the frequency & impact of the AR22 problem and think at this point we can triage this problem.
  • Dee: "I'm glad to hear it's not just me! Do you think this is a problem we should look into? I feel like I know what the problem is. The form is not being processed the 1st time we receive it. I have a good idea of when & where it is happening....
  • I thought it was just me!
  • Dee: "but it sounds like we may need to investigate how often this is happening and what the impact is. Then we can determine whether we want to tackle this problem.
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