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  • Hi you're through to Jake how can I help?
  • Hi I'm Jane, I spoke to Bob yesterday he was sorting my issue can I speak to him please?
  • Let me check for you ...........
  • A few minutes later.
  • Ok so Bob was sorting out your porting issue. I have found him so will send your details over and he will call you back.
  • Great thanks
  • 3 Hours later.
  • Where is that phone call! I haven't got all day.
  • Hi I'm Jane, I have been waiting for a call back from Bob for ages its not good enough!
  • HI Jane, I am so sorry Let me check for you, I will be just a few seconds.
  • Seconds later
  • Hi Jane, I have had a look at the notes an e-mail was sent to Bob but he is not in at the moment. I am happy to deal with this and get all sorted for you today so you don't have to wait is that okay?
  • Hi Jane, I am sorry about that. I can see Bob was e-mailed but he is not in today. I can help with this now and get everything sorted so you don't have to wait is that okay?
  • Perfect thank you.
  • Why couldn't the other person do that?
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