User Story

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  • How do I create a personalized customer re-engagement email campaign?
  • The only data I have is information about types of antivirus licenses and date of license expiration.
  • Let's collaborate with IT department to find the solution. First of all, I'll write user cases.
  • Let's create a common database. We will build it on user cases that you've sent to us earlier.
  • Sounds great, let's do it.
  • Can we collect more info about users? For instance, birthdays, hobbies, likes and dislikes, etc.
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