Ecentz - Reprocess Failed Transaction

Ecentz - Reprocess Failed Transaction
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Storyboard Description

Epic - Failed Transactions scenarios

Storyboard Text

  • Not again ... I see some failed transactions here ..
  • 1
  • The transactions failed for different reasons. But all of them have to be reprocessed as a new file
  • 2
  • I prepare the list of failed transactions and send it to IT department for new file generation.
  • Send
  • 3
  • I wait to receive the new transaction file. Once received, I upload this file to online banking portal.
  • Receive
  • Upload
  • 4
  • Follow up with Kim to make sure she approves the file in portal as well.
  • Approved
  • 5
  • Have to wait now for successful processing and HOPE no transaction fails this time. Otherwise, another cycle.
  • Processing ...
  • 6
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