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  • Hello sir, are you okay?
  • Hi, i'm getting a bit impatient ive been waiting about for my suitcase and it still isn't here
  • I'm very sorry to hear that, I will try my best to find it for you but would you be okay to fill out a Property Irregularity Report first so that we can try and track your bag for you?
  • Yes i will fill out a form but you better find it! I've been waiting here long enough!
  • I'm sorry I can't promise you we will find it but be will certainly try out best. I understand you don't want to be waiting about an airport. Do you remember when and where you last saw your bag? Could I also see your boarding pass as you're bag tag number will be on there and also what did your bag look like?
  • Yes the number is here and the last time i saw it was at the check in desk when the lady took it from me to check it in, it was a large green case with a hard cover.
  • Thank you that will really help finding your bag, could you just fill out your contact details on this form please then I can go ahead onto the world tracer system which shows any missing cases matching the description of yours, its helped to find many bags so lets hope it can find yours too!
  • I hope so too I was looking so forward to this holiday! I'm going to sue this company!
  • I don't think you can do that sir but you will definitely be able to claim off of your travel insurance.
  • Yeah don't worry I will be!!
  • Were so sorry this happened. When we find your bag we will send it to you as a rush bag and it will be delivered directly to you. If it isn't tracked within 21 days it will come under as a irretrievably lost bag and then will be able to claim off your insurance
  • Thank you for your help I hope I get my bag back
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