Billie 2

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  • Processes
  • The processes that are involved in delivering the product is being able to make the doughnuts and cook them appropriately so they aren’t undercooked or overcooked. In order to achieve this objective as previously said staff will have to be trained in an appropriate manner so they know what they are doing. They will also have to package the products nicely so that it is nicely presented to the customers.
  • Physical Evidence
  • The physical evidence is the uniform that staff will wear when serving donuts, this is because it will be different from usual staff, it will be coloured at the same time yellow and green but will have the McDonalds logo on the front of the t-shirt uniform. The packaging will also have the McDonalds logo on it and will be red because it is a colour that makes people hungry.
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