Case Study - Problem

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  • Marketing Makes Big Plans for Company Growth
  • This new idea will be a great boost to our bottom line! Let's get it out there!
  • The Client Service Team Promotes New Things but Can't Deliver
  • I've had 3 customers go to our competition over this.
  • I got a bad review because I couldn't fill an order.
  • Production Falls Behind, Unprepared for New Promotions
  • Why didn't we know there was going to be a new promo?
  • Tasked with creating new ideas for company growth they pass these on to Client Services to get the ball rolling.
  • Client services is excited to offer new promotions to new and existing clients. But there is an issue they are unaware of.
  • Meanwhile, the production team is unable to fullfill all those new orders. Leaving the sales team making excuses and apologies to customers.
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